Cancellation Policy
Deadline for Cancellation:
- • Guests may cancel their booking up to 48 hours before the scheduled check-in time without incurring any charges.
Room Type Specific Policies:
- • Cancellation and prepayment policies may vary depending on the room type booked. Guests should refer to the specific fare policy associated with their reservation.
2. Refund Process
Refund Timeline:
- • Approved refunds will be processed within 5-7 working days from the date of cancellation.
Refund Method:
- • Refunds will be issued using the same payment method originally used for the booking.
3. Modification Policy
Booking Changes:
- • Guests may modify their bookings subject to availability.
- • Any changes may be subject to the revised booking policy and additional charges as applicable.
Number of Modifications:
- • The number of allowable modifications per booking is at the discretion of Hotel Imperial Prime.
4. Additional Information
Waivers:
- • Cancellation or modification charges may be waived at the hotel’s discretion based on the circumstances.
No-Show Policy:
- • If a guest fails to check-in without prior cancellation, the hotel reserves the right to charge the full amount of the booking.
