Welcome to Hotel Imperial Prime, Bhilwara. We strive to provide every guest with a safe, pleasant, and comfortable stay. By making a booking or using our services, you agree to the following terms and conditions.
General Hotel Policy
- • Check-in time: 12:00 PM | Check-out time: 11:00 AM
- • Valid government ID proof (Aadhar Card, PAN, Passport, Driving License) is mandatory at check-in.
- • Early check-in or late check-out is subject to availability and may incur additional charges.
- • All guests must be 18 years or older to book a room. Children must be accompanied by adults.
- • Outside food and alcohol are not allowed unless approved by management.
- • Smoking is allowed only in designated smoking areas.
- • Pets are not allowed unless prior permission is granted.
Booking & Payment Policy
- • Rooms are subject to availability and confirmed only upon full or partial advance payment.
- • We accept payments via cash, UPI, credit/debit cards, and bank transfers.
- • Group bookings and event bookings may require an advance of 50–100%.
- • Rates may vary during peak seasons, holidays, or special events.
Cancellation & Refund Policy
- • Free cancellation up to 48 hours before check-in date.
- • Cancellations made within 48 hours are subject to 1-night retention charges.
- • No-shows or same-day cancellations are non-refundable.
- • For group bookings, cancellations must be made at least 7 days in advance.
- • Refunds (if applicable) will be processed within 7–10 working days.
Event Booking Terms (Weddings, Banquets, Conferences)
- • Event booking is confirmed upon receipt of 50% advance payment.
- • Final guest list, menu, and decor preferences must be confirmed at least 5 days before the event.
- • Any damages to hotel property during events will be charged to the client.
- • Event time limits must be strictly followed as per the package.
- • Cancellation for events is non-refundable if done within 15 days of the event date.
Parking Policy
- • Complimentary parking is available for in-house guests.
- • The hotel is not responsible for any loss or damage to vehicles parked in the premises.
Code of Conduct
- • Smoking is strictly prohibited in non-smoking rooms and public areas.
- • Guests are expected to maintain cleanliness and avoid causing damage to hotel property.
- • Loud music and parties are not allowed in rooms unless pre-approved by management.
- • The hotel reserves the right to deny accommodation or cancel bookings for guests violating hotel policies.
Privacy & Security
- • All guest data is handled securely and confidentially.
- • CCTV cameras are installed in common areas for your safety.
- • Guests are responsible for safeguarding their belongings. The hotel is not liable for lost or stolen items unless stored in the hotel-provided lockers.
Events & Group Bookings
- • Banquet, garden, poolside events must be booked in advance.
- • An event contract will be shared separately outlining food, decor, time limits, and noise regulations.
- • Full or partial advance payment is required for group or wedding bookings.
Guest Responsibility & Security
- • Guests are responsible for their personal belongings and valuables.
- • Safety lockers are provided in rooms. The hotel will not be liable for any loss or theft.
- • Guests must maintain proper behavior and avoid any nuisance or illegal activity.
- • The hotel reserves the right to deny entry or evict guests involved in misconduct.
Modifications & Policy Updates
- • Hotel Imperial Prime reserves the right to modify or update these terms and conditions without prior notice.
- • Please refer to the latest version on our official website: www.hotelcrownpark.com.
Contact Us for Queries or Bookings
Hotel Imperial Prime, Bhilwara
- Address - 200 Feet Haled Ring Road, Near Gokul Vihar, Bhilwara, Rajasthan – 311001
- Contact Details - +9145980800, +91 9352067543
- Mail - hotelcrownparkbhilwara@gmail.com